Queuing Model Excel 2.0 Antivirus Report
   Queuing Model Excel software have been tested by datapicks.com team against viruses, spyware, adware and was founded to be 100% clean.
  We will recheck this software periodically to assure users that it remain clean.
Note: this award offered by datapicks.com should be used only by the author/publisher of the Queuing Model Excel software.

Queuing Model Excel 2.0 Antivirus Report

Archive:   qme20.zip
   inflating: Queuing Model Excel 20.xls  
   inflating: README.txt                
   inflating: pad_file.htm             
   inflating: pad_file.xml             
Scanning pad_file.htm
              pad_file.htm: OK
Scanning pad_file.xml
              pad_file.xml: OK
Scanning Queuing Model Excel 20.xls
              Queuing Model Excel 20.xls: OK
Scanning README.txt
              README.txt: OK
Scanning qme20.zip
qme20.zip: OK

----------- SCAN SUMMARY -----------
Scanned directories: 1
Scanned files: 5
Infected files: 0
Data scanned: 0.55 MB
Time: 2.566 sec (0 m 2 s)

 
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Queuing Model Excel 2.0 Description:

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

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